Shipping policy

Shipping & Delivery Terms of Notice and Agreement

Special Note: Please be advised that all shipments and deliveries require the following:

1. Standard ground shipping to a commercial address with a loading dock is included with your cost.  Proper lifting equipment must be present to off-load freight as lift-gate service is NOT provided unless otherwise agreed to and paid for in advance. You will be responsible for additional charges incurred for delivery to non-commercial addresses or locations without a loading dock and proper offloading equipment.
2. Someone MUST be present to receive the delivery and to sign the receipt of goods.
3. Entire orders will be shipped together, when and if possible.
4. No re-consignments or deliveries to other locations or addresses will be permitted once an order has been placed and the delivery address has been confirmed. In the rare case a client demands this, additional fees will be applied and must be paid in full prior to delivery of goods.
5. It is the client’s responsibility to call the shipping company to arrange a time of delivery. We DO NOT guarantee that any prior-notice call or notice will be given once the order ships.
6. It is the client’s responsibility to inspect goods upon their arrival. In the rare case of receiving an item that has been damaged during transit, it is the client’s responsibility to note any and all damage. We encourage you to take photos to document any damage and to notify Raptor Attachments via email at info@us-ductproducts.com. 
7. Clients will also be responsible for filing a freight claim with the carrier. Raptor Attachments will do everything we can to be an advocate on your behalf and assist in negotiating with the carrier to remedy the situation.
8. In the equally rare case of a lost shipment, please notify us if you have not received your order in a timely manner. Our goal is to stock the majority of items we advertise to sell and meet our client’s needs promptly. If your order has been lost in transit, we will work with the carrier to find it. Please give us up to two weeks to notify the carrier about the issue and to locate your order.
9. Transactions shipped within the state of North Carolina are subject to North Carolina State Sales Tax. Items picked up at our facility within North Carolina MUST be done via appointment only and are also subject to State Sales Tax.